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Below you'll find answers to the questions we get asked the most.

Shipping & Returns

This question can arise despite your best efforts to clearly display estimated shipping windows, which is why it’s so important to make shipment tracking available as early as possible.

Orders with gold jewellery received after 9:00 am and on weekends are processed only on the next working day!

Orders received before 13:00 with payment on delivery are processed on the same working day.

Once a package is en route to your customer, influencing the shipping experience is mostly out of your hands, which is why insurance—designed to handle unforeseen issues like lost or delayed shipments—can be a good addition to your packages in some cases.

U.S. shipments are generally processed within 2
business days of your order if the item is in stock. You should receive
an email with tracking info once your package ships, however, if you
think your package is lost or have any questions we are always available
via phone or email. We love to help !

All orders will be
processed as they are received. If an item is sold out, a team member
from AFFY will contact you via email or phone with an estimated
delivery date. Estimated delivery dates for items not currently in stock
can range from 1-8 weeks.

hipping internationally can open your business up to new markets, but it requires an understanding of customs and related taxes in each country where you’ll sell.

Actual delivery timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon we can in case of any such delays.

Company Questions

It is in this spirit that we are proud to offer a no questions asked 100% MONEY-BACK return policy for 30 days from the time you have received an item from us. Again, we want you to be completely satisfied with your shopping experience at the Antique Jewelry Mall.

Our diamonds are sourced from respected suppliers and diamond producers who share our values, and who are NOT directly involved in funding conflict.
We have a zero tolerance policy for conflict diamonds and all of our ethically sourced diamonds are in compliance with United States trade law and United Nations resolutions.
We welcome inquiries from thoughtful consumers who have heard about conflict diamonds and who have ethical considerations about purchasing a diamond.

We do not have a retail store location, and our jewelry designs are not sold in jewelry stores - we are firmly opposed to the usual commission-based, high sales pressure jewelry store environment.

Official Address : 7500 Bellaire Boulevard, 525, Houston Texas 77036, United States

Contact & Support

7500 Bellaire Boulevard, 525, Houston Texas 77036, United States

713 - 344 - 4190

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