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Below you'll find answers to the Questions we get asked the most.

Product FAQ

At AFFY, you will find the widest range of jewelry online, including diamond rings, bracelets, necklaces, earrings, and pendants. And, in each category of jewelry, you get to choose from numerous designs, ranging from the classics to the trendiest. Also, when you buy diamond jewelry at AFFY, you are assured of quality, the best pricing, and no hidden charges.

Why go from store to store looking for the perfect jewelry item, wasting time, effort, and money when you can find it all under one roof online? Plus, when you shop online, you get the best prices, since online retailers don't have to cover for the overheads like brick-and-mortar stores do. Also, at AFFY, we ensure that you get even more savings with our regular seasonal discounts, coupon codes, and special offers. So, don't forget to check for the latest offers.

Buying jewelry online at AFFY is as simple as 1, 2, 3, 4 -
1. Choose a product
2. Add it to the bag
3. Go to cart and proceed to checkout
4. Fill in the delivery details and coupon code (if any) and make the payment
Once the payment is processed, you will see a confirmation message on the screen. We will also confirm your order via email.

Once you make the payment, you will immediately be redirected to the order confirmation page. You will also receive an email on the email address you have provided, confirming the order. In case you have any questions, please do not hesitate to get in touch with us.

Once payment is cleared, we will ship your order within 3 to 5 business days.
Once shipped, you can expect to receive your order within 5 to 7 business days. Please note that shipping times may vary based on your location and any potential shipping delays.

All the diamond jewelry we offer online consists of gemstones that are certified for authenticity. You can check the specifications of the diamonds, metal, etc., on each product page. We also offer lab-grown diamonds. This is also mentioned in the specifications that are provided for each product.

We have offers for first-time buyers using a coupon code THANKS20. However, for regular buyers, we run regular offers and deals. So, check out our offers page for great savings on diamond jewelry.

Yes, the images on the website are of the actual jewelry items. Each item is also accompanied by detailed specifications so that you can make an informed decision.

Shipping & Returns

This question can arise despite your best efforts to clearly display estimated shipping windows, which is why it’s so important to make shipment tracking available as early as possible.

Orders with gold jewellery received after 9:00 am and on weekends are processed only on the next working day!

Orders received before 13:00 with payment order are processed on the same working day.

Once a package is en route to your customer, influencing the shipping experience is mostly out of your hands, which is why insurance—designed to handle unforeseen issues like lost or delayed shipments—can be a good addition to your packages in some cases.

U.S. shipments are generally processed within 2
business days of your order if the item is in stock. You should receive
an email with tracking info once your package ships, however, if you
think your package is lost or have any questions we are always available
via phone or email. We love to help !

All orders will be
processed as they are received. If an item is sold out, a team member
from AFFY will contact you via email or phone with an estimated
delivery date. Estimated delivery dates for items not currently in stock
can range from 1-10 days.

hipping internationally can open your business up to new markets, but it requires an understanding of customs and related taxes in each country where you’ll sell.

Actual delivery timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon we can in case of any such delays.

Company Questions

It is in this spirit that we are proud to offer a no questions asked 100% MONEY-BACK return policy for 30 days from the time you have received an item from us. Again, we want you to be completely satisfied with your shopping experience at the Antique Jewelry Mall.

Our diamonds are sourced from respected suppliers and diamond producers who share our values, and who are NOT directly involved in funding conflict.
We have a zero tolerance policy for conflict diamonds and all of our ethically sourced diamonds are in compliance with United States trade law and United Nations resolutions.
We welcome inquiries from thoughtful consumers who have heard about conflict diamonds and who have ethical considerations about purchasing a diamond.

We do not have a retail store location, and our jewelry designs are not sold in jewelry stores - we are firmly opposed to the usual commission-based, high sales pressure jewelry store environment.

Official Address : 7500 Bellaire Boulevard, 525, Houston Texas 77036, United States

Contact & Support

7500 Bellaire Boulevard, 525, Houston Texas 77036, United States

713 - 344 - 4190

For complain related Mail Us on social@affyjewelery.com