Shipping & Returns
How do I track an order?
This question can arise despite your best efforts to clearly display estimated shipping windows, which is why it’s so important to make shipment tracking available as early as possible.
How many days until the goods are delivered to me?
Orders with gold jewellery received after 9:00 am and on weekends are processed only on the next working day!
Orders received before 13:00 with payment on delivery are processed on the same working day.
Are your packages insured ?
Once a package is en route to your customer, influencing the shipping experience is mostly out of your hands, which is why insurance—designed to handle unforeseen issues like lost or delayed shipments—can be a good addition to your packages in some cases.
Do you offer any gift options for orders?
Customers who want to gift your products will often look for that little something extra to set their purchase apart, whether that means gift wrapping or a simple gift receipt. While offering gift options can cost time and money, you’ll be able to successfully sell to holiday shoppers in need of extras like gift wrapping—which, if complimentary, can incentivize to buy without an additional discount.
Can you do something for a speedy delivery?
hipping internationally can open your business up to new markets, but it requires an understanding of customs and related taxes in each country where you’ll sell.
Place your question or heading here
Here you can place an explanation or answer to the question.
What is your standard dispatch time?
Actual delivery timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon we can in case of any such delays.
Does the AFFY Jewelry accept returns?
It is in this spirit that we are proud to offer a no questions asked 100% MONEY-BACK return policy for 30 days from the time you have received an item from us. Again, we want you to be completely satisfied with your shopping experience at the Antique Jewelry Mall.
What is the AFFY Mall position on Conflict Diamonds?
Our diamonds are sourced from respected suppliers and diamond producers who share our values, and who are NOT directly involved in funding conflict.
We have a zero tolerance policy for conflict diamonds and all of our ethically sourced diamonds are in compliance with United States trade law and United Nations resolutions.
We welcome inquiries from thoughtful consumers who have heard about conflict diamonds and who have ethical considerations about purchasing a diamond.
Do you have a store that I can visit?
We do not have a retail store location, and our jewelry designs are not sold in jewelry stores - we are firmly opposed to the usual commission-based, high sales pressure jewelry store environment.
Official Address : 7500 Bellaire Boulevard, 525, Houston Texas 77036, United States
Contact & Support
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